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Returns and Exchanges
Return and refund policy
Royzon delivers within the United Kingdom only. Our voluntary 30-day returns policy lets you request a change-of-mind return within 30 days of receiving your item. For this additional policy, items should be unused, complete and in their original packaging, with seals or tags intact where applicable. These conditions do not limit your statutory rights.
For most online purchases, you can instead use your statutory cancellation right: tell us within 14 days after receiving the goods, then return them within a further 14 days. You do not need to give a reason. You may inspect goods as you would in a shop; a deduction may apply for loss of value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
To cancel or request a return, email support@royzon.com with your order number and the items concerned. We can ask for proof of purchase. We will provide return instructions. If an order has been dispatched, we may be unable to stop delivery, but your cancellation rights still apply.
You pay return postage for a change-of-mind return unless we agree otherwise. We cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods. Contact us before arranging a return so we can help; this does not remove your statutory rights. Customer emails are answered daily.
Damages and issues
If your item arrives damaged, faulty, incorrect or not as described, email support@royzon.com with your order number and a description of the problem. Photographs can help us assess damage.
Your rights under the Consumer Rights Act 2015 apply. These normally include a 30-day right to reject faulty goods for a refund, with repair or replacement rights after that period. We will arrange an appropriate remedy and cover reasonable return costs. Buying in a sale does not reduce these rights.
Exceptions / non-returnable items
Some statutory cancellation exceptions can apply, including personalised goods and sealed goods that cannot be returned for health or hygiene reasons once unsealed. Any applicable exception does not remove your rights where goods are faulty or misdescribed.
Sale items have the same statutory rights as full-price items. If you are unsure about a particular product, email support@royzon.com before ordering or returning it.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We refund using your original payment method unless you expressly agree otherwise. For a statutory cancellation, we refund within 14 days of receiving the goods back or evidence that you sent them back, whichever happens first. The refund includes the standard outbound delivery charge where required; any extra paid for premium delivery is not refundable under the statutory cancellation rules.
For faulty goods that you are entitled to reject, we refund without undue delay and within 14 days of agreeing that you are entitled to a refund. Your bank or payment provider may take additional time to display the credit.
Our full returns address is:
Royzon Online Store
Workspace House
28/29 Maxwell Road
Woodston
Peterborough
PE2 7JE
United Kingdom
Email: support@royzon.com
Telephone: 02070961700
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