Return & Exchange Policy

Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you wish to cancel your order please inform us as soon as possible by emailing support@royzon.com and quoting your order reference number.

If your order has already been sent out then we will be unable to cancel it.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, factory sealed or with tags as the case may be, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@royzon.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All return postage costs for change of mind will not be liable to us (Royzon Online Store).

You can always contact us for any return questions at support@royzon.com.

Damages and issues

Inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Photographic evidence may be required in some circumstances. We will then replace the item(s) and cover all postal charges.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Our full returns address is:

Royzon Online Store

Workspace House
28/29 Maxwell Road,
Woodston,
Peterborough,
PE27JE,

Email: support@royzon.com
Telephone: 02070961700